Modernizing Public Services through the Use of ICT’s : The Case of Senegal

, by OSIRIS - Observatoire sur les Systèmes d’Information, les Réseaux et les Inforoutes au Sénégal

Since 2000, armed with strong political good will, Senegal is implementing a development policy that lays much emphasis on ICT’s. Part of this strategy is the modernization of public services by using ICT to establish an adequate institutional framework, equipping government offices with computers, implementing a governmental intranet, providing online services to citizens, adapting the legal and regulatory framework to this new context etc. The objectives are to promote good governance by improving the quality of public services provided to citizens and to enable significant and sustainable economic growth. This paper provides an overview of eGovernment initiatives in Senegal since 2000, challenges, lessons learnt and the current situation. Study by Olivier Sagna (OSIRIS). Read more